Some stories don’t need embellishment. They speak clearly through results, through the lived ease of millions, and through the raised eyebrows of international judges who, at least this year, gave a standing ovation to one word, the Abu Dhabi’s – TAMM. If you haven’t heard of TAMM yet, don’t worry, the world just caught on. But in Abu Dhabi, it’s been making daily life smoother for over 3 million residents. This month, TAMM was named Best E-Government Project at the 2025 WSIS Prizes, a United Nations backed award ceremony that doesn’t toss around superlatives unless something truly world-class crosses its radar.
Born out of the Department of Government Enablement – Abu Dhabi (DGE), in collaboration with over 40 government entities, TAMM isn’t just another app. It’s a living, learning, AI-powered portal threading together hundreds of government services into one polite, tireless assistant that never sleeps and doesn’t keep you waiting while elevator music plays in the back. And with more than 1,100 services available in over 90 languages, yes, 90 – TAMM is practically a diplomat.
1.4 Million Cases Resolved
While many governments are still untangling what digital means beyond PDFs, Abu Dhabi has moved on. Their approach, with TAMM at the helm, is not to digitize paper but to rethink the citizen experience from scratch. Want to register a property sale? Renew a license? Report a pothole with a photo? All done in minutes. With AI handling 95% of queries, human agents now get to deal with problems that really need a human touch. Novel, right?
And this isn’t a gimmick. Since the launch of TAMM’s AI Assistant in late 2024, it’s racked up over 700,000 conversations and resolved more than 1.4 million cases, many of them before you’ve even finished your coffee. Unlike most AI assistants that shuffle you in circles or offer philosophical answers to practical questions, TAMM simply acts.
5 Key Takeaways
1. TAMM is more than an app – it’s the engine behind Abu Dhabi’s digital governance: Developed by the Department of Government Enablement and more than 40 government entities, TAMM has grown into a 24/7 AI-powered assistant that delivers over 1,100 services in 90+ languages. It now supports over 3 million residents with everyday tasks, from renewing IDs to registering property, without fuss or friction.
2. TAMM won global recognition for doing what most systems only promise: essentially working. This July, TAMM clinched the UN-backed WSIS Prizes 2025 for Best E-Government Project, standing out among global entries for its real-world impact, reliability, and ease of use. The award recognizes how TAMM blends AI and accessibility to deliver meaningful, uninterrupted public service.
3. Government departments aren’t just connected, they’re coordinated: Whether it’s the Abu Dhabi Police, Department of Health, or Community Development, TAMM aligns their operations to function as a single digital body. AI automation has saved hours of manual work, improved service delivery, and allowed professionals to focus on cases that need human attention, not form-filling.
4. The UAE’s approach to digital governance favors quiet performance over flashy declarations: TAMM doesn’t need slogans. It just works. That Emirati restraint, letting results do the talking, has made the platform a benchmark. According to The RegTech, a Dubai-based consultancy, few systems worldwide achieve this level of user-friendliness and operational finesse without sacrificing complexity or ambition.
5. TAMM proves that public service can be straightforward, if designed with care: No queues and no red tape. TAMM anticipates what citizens need, responds intelligently, and delivers without delay. It doesn’t overwhelm, overpromise, or oversell. It simply helps, and that, in the world of digital governance, is revolutionary enough.
Abu Dhabi’s TAMM: Played Without a Hitch
It’s rare to see departments, let alone dozens of them, play in sync. Yet TAMM’s strength lies precisely in this invisible choreography. Health, security, transport, municipalities, each sector brought into a shared digital space, tuned to serve with one voice.
Take policing. His Excellency Major General Ahmed Saif bin Zeitoun Al Muhairi of Abu Dhabi Police shared that TAMM has slashed working hours and automated entire processes. AI doesn’t just respond, it predicts, prepares, and processes with a precision that even seasoned administrators find impressive. It looks like a total mindset shift.
Over at the Department of Health, the view is just as exciting. Mansoor Al Mansoori spoke about TAMM’s role in building a preventative, intelligent health system, where services feel tailored rather than templated. AI will never replace care, but for sure it’s making possible for doctors to focus more on people, and less on process.
Meanwhile, for the Department of Community Development, TAMM is about more than efficiency. It’s about dignity. Dr. Mugheer Khamis Al Khaili pointed out that simplified access to government services shouldn’t be a luxury. It’s a marker of societal well-being. And TAMM, with its subtle sense of design, lets people get things done without feeling overwhelmed by bureaucratic gymnastics.
What the World Sees Now, The UAE Built Silently
There’s something distinctly Emirati about this kind of achievement. You won’t find lengthy manifestos or overblown slogans attached to TAMM. The application speaks for itself. It’s been serving the public, evolving and learning fast, far before the accolades arrived.
And speaking of admiration, allow a word from The RegTech. As a Dubai-based consultancy knee-deep in digital governance, we spend our days poring over systems, models, and public service tools across continents. Rarely do we see something that pulls it off with such understated brilliance.
TAMM is a masterclass in coordination and technological purpose. No frills, no fluff, just a relentless focus on usability, accessibility, and making bureaucracy feel like less of a punishment. That’s a rare balance. We’ve sat at tables from Kigali to Washington DC, but few digital systems have left us with the mix of admiration, and mild professional envy, that TAMM has.
It’s easy to talk about artificial intelligence. It’s harder to use it in a way that doesn’t feel artificial. Abu Dhabi, to its credit, has treated AI as a co-worker, one that doesn’t complain, doesn’t sleep, and somehow manages to converse in dozens of languages while filing documents behind your back. That’s more than impressive. It’s borderline magical.
Abu Dhabi’s TAMM: Uninterrupted Service
The WSIS Prizes are no lightweight honor. Overseen by the International Telecommunication Union and rooted in the UN’s digital development goals, they’re a rare spotlight on the projects that make tech truly work for people. This year’s competition spanned 18 fiercely contested categories. And TAMM made the step further from making it to the shortlist. It walked away with the trophy.
For a platform that began with a simple idea, what if government services worked together? – TAMM has matured into a digital backbone for daily life in Abu Dhabi. It’s the kind of service that makes paperwork feel like a post script and red tape feel like folklore. And somehow, despite all the complexity under the hood, the experience remains refreshingly straightforward. No long queues and no mysterious fees. No waiting until Monday because the office is closed. Just open the app, speak your need, and watch things happen.
And Where to Now?
If the past is any indication, the next iteration of TAMM won’t be about adding more glitter. It’ll be about making things even simpler. Maybe faster. Probably smarter. But always quieter, more like a digital civil servant who knows when to speak, when to act, and when to just get things done.
And that, perhaps, is TAMM’s greatest charm. It doesn’t shout its achievements. It doesn’t brag. But every time someone in Abu Dhabi avoids a trip to a government building, every time a license is renewed in under a minute, every time someone gets support in a language that feels like home, TAMM speaks for itself.
For the rest of the world – the future of public service is about less complexity. And in that future, Abu Dhabi’s TAMM just might be the helpful benchmark everyone else has to meet.
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